ISO 9001 is a family of standards established by ISO (International Organization for Standardization) that relate to quality management systems and are designed to help organizations ensure they meet the needs of customers and other stakeholders

ISO 9001 is a system providing certification by evaluating whether a quality management system of an organization suits the ISO 9001 standard. The applicable fields of the standard may include all the industrial sectors covering not only the manufacturing, construction, services, but also public service sectors such as school and local autonomy.

In an age of limitless global competition with such an emphasis on quality assurance of products and service, confidence and product liability, all organizations providing products and services under fierce price competition and non-price competition are developing a quality management system that places a top priority on customer satisfaction.

The quality management system defines all of the activities necessary to produce consistent results for the client related to the product or service offered. Policies for assuring quality are established, documented, implemented and maintained to promote continuous improvement.

Certification to the ISO 9001 standard is utilized as a method for introducing and building up the quality management system, and may expect the following interactive coupling effects.